Connect everything in this order:

1. Connect the FIR heating unit to the controller.
2. Connect the controller to a compatible 5V/2A USB power source.

Always connect the heating unit to the controller before connecting power.

"88" is the controller's startup display. It indicates that the controller has received power. It should then change to the operating display.

Available temperature settings depend on your model. Begin at the lowest setting and increase gradually only if needed for comfort. Higher heat is not automatically better. Stop immediately if any setting feels excessively hot. The warmth reaching the eyelids may vary with the cover, fit, inserts, room conditions, and individual sensitivity.

The Seaweed Sensitive controller provides five timer settings: 20, 30, 40, 50, and 60 minutes. These are available settings—not a recommendation that every customer use the longest session. Choose a comfortable session length and ask your eye-care professional for individualized guidance.

The Seaweed Sensitive controller uses a smart NTC temperature sensor to monitor temperature and help regulate heat output.

No. Awake throughout every powered warming session. Disconnect the mask from power after use.

Stop immediately for: excessive heat, burning or pain, persistent redness or skin irritation, dizziness, a new or continuing change in vision, or an unusual smell or abnormal heat from the controller or cable. Remove the mask, disconnect power, and allow it to cool. Seek prompt professional care for sudden or significant vision changes, severe pain, injury, or suspected infection.

Check the heating unit, controller, cable, and connectors. Do not use a component that is wet, damaged or frayed, sharply folded or creased, loose at the connector, or producing unusual or concentrated heat.

No. UNCLOGIC is an eye-comfort system and does not replace prescribed medication, professional diagnosis, or your eye-care professional's instructions.

Yes. Disconnect power and completely remove the FIR heating unit and every electrical component before cooling use. The Seaweed Sensitive system includes rose-quartz and optional compatible cooling-gel components for non-powered cooling comfort.

Make several slow, complete blinks. Close your eyelids gently without squeezing.

No. Do not rub, press, squeeze, or massage your eyelids after warming. Eye Comfort Care teaches gentle, complete blinking instead.

Look at your controller. Velvety Plush has three warmth levels: Low, Medium, and High. Seaweed Sensitive has five color levels. The Velvety Plush cover is a soft polyester plush fabric.

Connect everything in this order:

1. Connect the FIR heating unit to the controller.
2. Connect the controller to the approved 5V/2A wall adapter included with your kit.
3. Plug the adapter into a wall outlet.

Always connect the heating unit to the controller before connecting power. Use only Eye Comfort Care-approved power components.

Velvety Plush has three warmth settings: Low, Medium, and High. Always begin on Low and increase only if you need more warmth for comfort. Higher heat is not better. Stop right away if any setting feels too hot.

Velvety Plush starts warmer than the lowest Seaweed Sensitive setting. If your eyes or skin are sensitive to heat, Seaweed Sensitive offers gentler starting options.

Five timer settings: 20, 30, 40, 50, and 60 minutes. The mask stops warming automatically when the timer ends. These are available settings, not a recommendation to use the longest session. Ask your eye-care professional what session length is right for you.

No. Stay awake throughout every powered warming session. Disconnect the mask from power after use.

Stop immediately for: excessive heat, burning or pain, persistent redness or skin irritation, dizziness, a new or continuing change in vision, or an unusual smell or abnormal heat from the controller or cable. Remove the mask, disconnect power, and allow it to cool. Seek prompt professional care for sudden or significant vision changes, severe pain, injury, or suspected infection.

Check the heating unit, controller, cable, and connectors. Do not use a component that is wet, damaged or frayed, sharply folded or creased, loose at the connector, or producing unusual or concentrated heat.

First remove the FIR heating unit, controller, cable, and every insert. Only the completely empty cover may be machine washed. Wash on a cold, gentle cycle, ideally in a mesh laundry bag. Do not bleach or tumble dry. Reshape the cover and let it air-dry completely before reassembling.

Wipe the heating unit and controller with a dry or very lightly damp cloth only. Never wash, soak, or submerge any electrical part.

Yes. Disconnect power and completely remove the FIR heating unit and every electrical component first. Refrigerate the gel insert; do not freeze it. Place the rose-quartz insert closest to your eyes, with the gel insert behind it.

Make several slow, complete blinks. Close your eyelids gently without squeezing. Do not rub, press, squeeze, or massage your eyelids after warming.

Wall-adapter inclusion depends on your Eye Comfort Care kit configuration. The UNCLOGIC Gen 2 Core kit includes the approved 5V/2A wall adapter but no power bank. The UNCLOGIC Gen 2 Travel and Complete kits include the C1020 power bank but no wall adapter. A separately purchased C1020 includes the power bank and USB-A–to–USB-C charging cable only.

Use a 5V DC/2A wall adapter, maximum 10W. Do not use a higher-wattage adapter than approved.

Try these steps in order:

1. Try a wall outlet instead of a power bank. Plug the controller into an Eye Comfort Care-approved 5V/2A wall adapter rather than a power bank. If it stays on normally, your power bank may not be supplying enough power for the heating unit, even if the power bank itself shows as fully charged.
2. Check that every connection is fully seated. Disconnect and firmly reconnect the cable between the power source, controller, and heating unit. A connection that looks plugged in but is not fully seated can cause the controller to shut off shortly after powering on.
3. Try a different cable, if available. A worn or damaged cable can cause the same symptom.

If the controller still shuts off after a few seconds while connected to an approved wall outlet with a fresh, fully-seated connection, please contact us rather than continuing to troubleshoot. This points to an issue with the unit itself, and we'll help arrange a replacement.

Email service@eyecomfortcare.com or call (888) 781-2811.

No. UNCLOGIC is Eye Comfort Care's modular warming and cooling system. Available features, warmth settings, timers, covers, controllers, and care instructions depend on the specific UNCLOGIC model. Original Unclog™ is the heritage Proven Standard for straightforward, integrated plug-in warmth.