Welcome to Eye Comfort Care

Welcome to the ECC community. We bridge the gap between clinical diagnosis and at-home patient execution, providing a seamless transition for your patients to receive specialized care and products for lasting relief.

What ECC Does

ECC connects patients, providers, products, and education. We solve the problem of patients buying incorrect products online by providing doctor-recommended routines and trusted ECC-branded tools at competitive prices.

How the Dashboard Works

• Monitor sales and commissions in real-time.
• Request ECC products to be added to your microstore.
• Update clinic details, logos, and practice bios.

How Patients Order

1. Patients scan your QR code or follow your direct link.
2. They land on your branded storefront with ECC-approved products only.
3. Orders placed through ECC's secure checkout — no patient login required.

Wholesale Pricing

Approved providers receive a 50% wholesale discount with a minimum order of 10 units per product.

Using Your QR Code

Place your QR code on clinical handouts or in the waiting area. Patients scan it and are instantly linked to your storefront, ensuring you receive proper sales attribution.

Staff Training & Onboarding

Do you train my staff? Yes. Staff training on imaging, scripts, and ECC tools is available upon request. A clinic onboarding binder and laminated quick-reference guides are also provided upon request.

Patient Education & Materials

Printable handouts? Yes — "ECC sheet 1" and "Findings & Care Plan Card" with QR codes. Additional materials on request.

Patient education? Yes — by condition (MGD, Dry Eye, Blepharitis, Stye/Chalazion, Allergy) with automated follow-up emails.

Videos? Yes — planned in multiple formats.

Marketing & Clinic Branding

Marketing materials? Yes — patient referral and clinic branding materials. Microstores are fully clinic-branded.

Sales Attribution: Unique QR codes and referral links ensure proper attribution for every order.

Operational & Patient Support

Difficult patients? ECC handles customer service, fulfillment coordination, and patient follow-up. Follow-up calls included in product kits.

Troubleshooting? Centralized helpdesk at apply@eyecomfortcare.com.

Step 1 — Submit Your Application

Complete the digital Provider Storefront Application to apply for a wholesale account, branded storefront, or both simultaneously.

Required Documentation

• Business Details: Legal Clinic Name and EIN.
• Branding Assets: High-resolution logo and brand colors.
• Tax Documentation: W-9 form

Step 2 — Approval & Deployment

Vetting: Applications reviewed by ECC to verify clinical credentials.

SLA: Custom storefront deployed within up to 2 business days, custom built by ECC for your store.

Step 3 — Provider Welcome Email

• Direct link to your live ECC Provider Storefront.
• Link to your ECC Provider Dashboard.
• Your personalized QR code for in-office referrals.

Directing Patients

• Referral Link: eyecomfortcare.com/pages/[your-clinic-handle]
• QR Code: Printable for in-office displays.

Dashboard Sections

• Quick Stats: Recent sales, pending orders, and commission balance.
• Recent Activity: Patient orders, shipment statuses, and announcements.

Wholesale Ordering

• Tiered Pricing: Discount price auto-applied.
• Easy Reorder: Repeat orders from frequently purchased items.
• FREE Shipping
• Order History: View invoicing details.

Resources & Patient Education

• Clinical studies PDFs and product FAQs.
• Brochures, tear-offs, post-treatment care sheets.
• Waiting room digital assets.

Marketing Materials

• In-Office Assets: Posters, counter cards, display templates.
• Social Media Kit: Pre-drafted posts and approved imagery.

Affiliate / Storefront Tracking

• Commission Reports: Patient purchases via your affiliate link.
• Payout Status: Balance and past payout dates.
• Link Management: Your storefront URL and widgets.

Support Resources

Commission Rate

Providers earn 10% commission on every patient purchase via their referral link or QR code, tracked automatically via the QR code in real time.

Payout Schedule

Commissions processed monthly, issued at end of each calendar month for qualifying orders.

A minimum payout threshold applies — unmet balances roll over automatically.

Payment Method

Payouts via ACH bank transfer or PayPal based on your Affiliate Portal preference. Keep payment details current to avoid delays.

Returns & Refunds

Commissions for returned orders are deducted from your balance. Partial refunds result in proportional adjustments, visible in your Commission Reports.

Tax Reporting (1099)

Commissions are 1099 income. ECC issues a 1099-NEC by January 31st if annual earnings exceed $600. Ensure your SSN or EIN is on file. Questions: providers@eyecomfortcare.com.

Requesting New Products

Email service@eyecomfortcare.com with the product name and reason. Approved products added within 2 business days.

Updating Clinic Branding

Email service@eyecomfortcare.com with your updated logo (PNG/SVG), brand color hex codes, and any bio changes. Applied within 2 business days.

Referral Link Not Tracking?

Verify your link in the Affiliate Portal. If orders still aren't attributed, contact providers@eyecomfortcare.com with order details — investigated within 1 business day.

Patient Ordering Issues

Direct patients to service@eyecomfortcare.com or 888-781-2811. ECC handles all patient-facing customer service.