UNCLOGIC™ Gen 2 One-Year Limited Warranty

UNCLOGIC™ Gen 2 One-Year Limited Replacement-Parts Warranty

Eye Comfort Care stands behind every UNCLOGIC™ Gen 2 system with a one-year limited replacement-parts warranty. This page explains what is covered, how to qualify, and how to submit a request.

What Is Covered

For one year from the original purchase date, customers who purchased an UNCLOGIC™ Gen 2 system may request replacement of an individual Gen 2 component. All individual UNCLOGIC™ Gen 2 components are covered when the customer and request meet the approved warranty conditions. Coverage is not limited to a particular cover or heating-unit selection.

Each affected component must be reviewed and approved individually before a replacement is issued. An approved replacement component is provided without a charge for the component.

For the current list of available replacement components, visit the UNCLOGIC™ Replacement Parts collection or contact Eye Comfort Care to confirm compatibility with your Gen 2 system.

Warranty Period

One year from the original purchase date of your UNCLOGIC™ Gen 2 system. ECC verifies the purchase date as part of the review process.

A replacement component is covered only for the time remaining under the original one-year warranty. Receiving a replacement does not restart the warranty period. An administrator may consider exception requests individually.

Who Qualifies

  • The customer must have purchased an UNCLOGIC™ Gen 2 system.
  • Warranty service is currently limited to United States customers and United States delivery addresses.

Proof of Purchase

  • Purchased from Eye Comfort Care (eyecomfortcare.com): No receipt required when ECC can locate the order in its records. Provide your order number or the email address used at purchase. The purchase record must show the purchase of an UNCLOGIC™ Gen 2 system.
  • Purchased from a doctor’s office: A dated receipt or equivalent proof is required. The receipt or purchase record must show the purchase of an UNCLOGIC™ Gen 2 system.
  • Purchased from Amazon or another seller: A dated proof of purchase is required. The receipt or purchase record must show the purchase of an UNCLOGIC™ Gen 2 system. These requests require individual review. Submitting your information does not confirm warranty eligibility.

Shipping

The customer is responsible for the actual USPS shipping rate based on their United States delivery address. The exact shipping charge will be disclosed before payment is collected. No payment is collected until you confirm the shipping amount.

How Claims Work

  1. Submit your warranty request using the online form. You can also reach ECC at warranty@eyecomfortcare.com or (888) 781-2811.
  2. ECC reviews your request. Submitting a request does not automatically approve coverage.
  3. If approved, ECC will contact you with the actual USPS shipping cost for your address.
  4. After you confirm and pay shipping, ECC ships the replacement component.
  5. Each affected component is reviewed, approved, and processed separately.

Questions

📧 warranty@eyecomfortcare.com — warranty requests
📧 service@eyecomfortcare.com — general support
📞 (888) 781-2811

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